Question 1

How quickly can I start tracking my eBay profits?

Accepted Answer

You can start tracking profits in under 5 minutes! Simply connect your eBay account using our secure OAuth integration, and SellerLens automatically imports all your listings, orders, and sales data. Your profit dashboard will be ready immediately with real-time calculations.

Question 2

What's included in the 7-day trial?

Accepted Answer

Your 7-day trial includes full access to all SellerLens features: automatic eBay data sync, real-time profit tracking, inventory management, automated fee calculations, tax reports, and advanced analytics. No card is required to start your trial.

Question 3

How accurate are the profit calculations?

Accepted Answer

SellerLens provides the most accurate profit tracking available. We automatically calculate and deduct all eBay fees, PayPal fees, promoted listing costs, and shipping expenses. You can also add custom expenses like packaging materials, mileage, and sourcing costs for 100% accurate profit margins.

Question 4

Will this save me time on my eBay business?

Accepted Answer

Absolutely! SellerLens automates hours of manual work: no more spreadsheets, manual fee calculations, or data entry. Everything syncs automatically from eBay. Most sellers save 10+ hours per month that they can spend sourcing products and growing their business.

Question 5

Is my eBay data and business information secure?

Accepted Answer

Yes. We use bank-level encryption and eBay's official OAuth authentication (we never see your eBay password). We're GDPR compliant and your data is stored securely in UK-based servers. Your business information is never shared with third parties.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with no questions asked. We also offer a 7-day money-back guarantee. If you're not satisfied for any reason within the first 7 days, you'll get a full refund.

Question 7

What makes SellerLens different from spreadsheets?

Accepted Answer

Spreadsheets require hours of manual data entry and complex formulas that are error-prone. SellerLens automatically syncs all eBay data, calculates profits in real-time, tracks inventory, generates tax reports, and provides insights you can't get from spreadsheets - all without any manual work.

Question 8

Does SellerLens work with eBay UK only?

Accepted Answer

Yes, SellerLens is currently optimised for UK eBay sellers (ebay.co.uk). We support GBP pricing, UK VAT calculations, and UK-specific eBay features to provide the most accurate profit tracking for UK sellers.

Question 9

What happens after my trial ends?

Accepted Answer

After your 7-day free trial ends, you'll need to subscribe to continue. Your first month is £11.99 (that's £3 off) if you are eligible — New customers only, subject to eligibility. After that it is £14.99/month. No card is required to start the trial. Cancel anytime.

Question 10

Does SellerLens track shipping label costs per order?

Accepted Answer

Yes! SellerLens automatically extracts individual shipping label costs from eBay's finance ledger and maps them directly to the correct order — so you can see exactly what you spent on postage for each sale. The only exception is bulk or pre-paid label purchases, which eBay doesn't link to specific orders. Those are shown separately as account-level expenses so nothing gets missed.

Question 11

Why are some of my old ended listings missing images?

Accepted Answer

We're currently unable to retrieve images for listings that ended before you connected SellerLens to your eBay account, as eBay's API doesn't provide historical image data for ended listings. We're actively working to improve this. In the meantime, you can manually add images to any listing: go to Cost of Goods page, find the listing, and click the image area to upload a photo. This helps you maintain accurate records and identify products more easily.